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Delta Norfolk has ended

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Sunday, December 2
 

1:00pm

Opera ICT & Oracle Leads arrive
 
Monday, December 3
 

9:30am

Opera Kick off Meeting - Hotel Leaders only TBA

1:00pm

Opera Configuration Day 1 TBA
 
Tuesday, December 4
 

8:00am

Opera Configuration Day 2 TBA
 
Wednesday, December 5
 

8:00am

Opera Configuration Day 3 TBA
 
Thursday, December 6
 

8:00am

Opera Configuration Day 4 TBA
 
Saturday, December 8
 

8:30am

Opera Core Class - Part 1 TBA

1:30pm

Opera Core Class - Part 1 TBA
 
Sunday, December 9
 

8:30am

Opera Core Class - Part 2 TBA

1:30pm

Opera Core Class - Part 2 TBA
 
Monday, December 10
 

8:00am

Service Essentials 1 & 2 (Option 1) TBA

10:00am

System access with GM TBA

1:00pm

Getting to Know Delta (Option 1) TBA

4:30pm

Opera Core (Make Up Class)
 
Tuesday, December 11
 

8:00am

Service Essentials 1 & 2 (Option 2) TBA

1:00pm

Getting to Know Delta (Option2) TBA
 
Wednesday, December 12
 

8:00am

Micros Property Walk Through (F&B Leadership)

8:30am

Delta Elevated Service for Leaders TBA Opera Core Class - Part 3 TBA

9:00am

Operations Trainer Arrival TBA

4:30pm

Opera Core Class - Part 3 TBA
 
Thursday, December 13
 

8:00am

Delta Basics TBA

8:30am

Guest Room Security / Master Key Procedures / Sharps Kit Training TBA Opera Core Class - Part 4 TBA

9:00am

Micros DB Review (F&B Leaders) FOH Steps of service TBA

10:00am

Micros EMC Training (F&B Leadership)

2:00pm

Micros EMC Training (F&B Leadership) Psychology Of Hospitality TBA

3:00pm

Test Meal Prep TBA

4:30pm

Opera Core Class - Part 4 TBA
 
Friday, December 14
 

8:30am

Bed Making & Room Placement Show TBA Opera Core Class - Part 5 TBA

9:00am

Bar 101 Collateral Swap - 3rd & 4th Floors TBA Food Show Prep

10:00am

Configure Devices

11:00am

Micros Associate Workstation Training

12:00pm

Cart setup with Leaders TBA

1:00pm

Bar Staging and zoning TBA Restaurant Staging and Zoning

1:30pm

Micros Associate Workstation Training

2:00pm

Room Staging Housekeeping TBA

3:00pm

Micros Associate Workstation Training

4:30pm

Opera Core Class - Part 5 TBA
 
Saturday, December 15
 

7:00am

Front Office Elevated Operations Training TBA

8:00am

BQT Set for Food Show

8:30am

Cart setup housekeepers show TBA

9:00am

Linen Room Organization TBA

9:30am

Mobile Service Training TBA

10:30am

Opera Housekeeping Training TBA

11:00am

Brand Standard Audit Review TBA Food Show TBA Food Show TBA

11:30am

GuestVoice TBA

3:30pm

Breakfast Buffet Dry Set TBA
 
Sunday, December 16
 

8:30am

Laundry Training TBA AM Coffee Break TBA Welcome to MARSHA 321

9:00am

Collateral Swap - 1st, 2nd, 5th Floors TBA

10:30am

Restaurant AM Test Meal 1 IRD AM Test Meal #1 TBA

1:00pm

PM Coffee Break Restaurant PM Test Meal 1 TBA

1:30pm

IRD PM Test Meal #1 TBA

4:30pm

Front Office Elevated Operations Training TBA

5:30pm

Mobile Service Training TBA

6:30pm

GuestVoice TBA

7:30pm

Brand Standard Audit Review TBA
 
Monday, December 17
 

TBA

Empower Login/Micros/PBX Console Training

8:00am

CLEAN ALL PUBLIC SPACE (Guest Ready) TBA

8:30am

ECOLAB Training TBA MARSHA Mini Hotels 321

9:00am

Micros Associate Workstation Training

10:30am

Breakfast Test Meal #2 Breakfast Buffet TBA Micros Associate Workstation Training

12:00pm

BQT Plated Test Meal TBALIMITED BQT Plated Test Meal Beverage Training TBA

1:00pm

Micros Associate Workstation Training

1:30pm

Opera Group Housing TBA

3:00pm

PM In-Room Dining Plated Meal Micros MY MICROS Training (F&B/Accounting Leaders)

1:30am

Opera Night Audit TBA
 
Tuesday, December 18
 

TBA

BSA/Elite Training

7:00am

Front Office Staging and Clean up - Change ALL Collateral TBA

8:30am

Opera Accounting TBA

9:00am

FINAL Room Walk/Clean TBA CLEAN ALL PUBLIC SPACE TBA Prep For Opening Day TBA

10:30am

Elite Pantry AM Test Meal #2 TBA

12:00pm

Beverage Training TBA Uniform Fitting Uniform Fitting TBA

1:00pm

Elite Pantry PM Test Meal #2 TBA FINAL Public Space Walk/Clean TBA

4:00pm

Opening Rally TBA BQT Test meal/Delta Celebration Ballroom
 
Wednesday, December 19
 

12:00pm

Mobile Check- In Training TBA

3:00pm

Opening Day TBA
 
Thursday, December 20
 

8:30am

MARSHA Inventory Balancing TBA

9:00am

Trainer Departure TBA
 
Friday, December 21
 

8:30am

Opera OXI and Marriott Rewards TBA